While shopping yesterday, one of my friends showed me a book that she described as hilarous. The book is a collection of sarcastic thank yous and is designed to poke fun at people/things/places that don’t always make sense. I will admit, most of them were pretty funny…until I stumbled accross this one:
In case you can’t read the text, it says: “Thank you…customer service guy in India who calls himself ‘Todd,’ thinking that will trick me into thinking he is actually in Omaha and not New Delhi. Nice try, ‘Todd.’ Hee hee…Yes, I’ll hold.”
I was really surprised to see this in the book. I never realized what a “joke” Indian call centers are to Americans. Part of the reason why I am so offended is because of the connection that the thank you has to The White Tiger. In the book the narrator says that his day really starts at 3 a.m. because all of his employees go home since that marks the end of the work day in the U.S. and he has to stay in the office to make sure there are no emergency calls. I cannot imagine working such difficult hours! I think that those working in the call centers deserve a lot more respect than they are given. They make many sacrifices in order to make American lives easier. I believe that Americans take many things for granted, especially how many people all over the world work to produce goods for the U.S and provide services to our country. Furthermore, I think that Americans need to consider the bigger picture – why is a man in India answering the call instead of a man in Omaha? What does this mean to Americans, businesses, Indians, and everyone else involved? Any thoughts on why customer service call centers in India are so funny to Americans?